Shipping and Returns
- US Orders
- International Orders
- Heat/Cold Sensitive Products
Returns
- All returns must enclose a return authorization number (RA#). Customers can obtain a RA# by calling our Returns Department at (800) 545-9960 and choose the returns option.
- All returns must enclose a copy of the order invoice.
- Returns made within 60 days of delivery are eligible for full refund.
- Product returns after 60 days will be subject to a 15% re-stocking fee.
- Products with expiration dates of 1 year or less are not returnable. Expired products are not returnable.
- Products purchased from a distributor, health food store, or doctor should be returned to them.
- Products that are returned in damaged condition (stickers attached, torn labels, dented bottles, etc.) and not fit for resale will be considered damaged goods and will not be credited.
- Goods that are delivered damaged as a result of shipping/handling must be reported immediately in order to ensure replacements. Claims for damaged goods that exceed 1 week from delivery will not be accepted. Customers are advised to hold on to damaged goods for at least 2 weeks for claiming purposes.
- Customers have 3-5 working days to call our returns department to make claims for short-shipped orders, or for wrong product received/ordered for replacement. After 5 working days, we are not able to honor the claim.
60-Day Satisfaction Guarantee
At Allergy Research Group LLC (ARG), we stand behind our products and quality controls. If for any reason you are not satisfied with an Allergy Research Group®, NutriCology®, or Optimox® product you purchased from us or one of our authorized sellers, you may request a refund or replacement product.
Wholesale Quantity Discounts
The following quantity discounts are given based on the dollar amount of the order:
- 5% off orders of $1,000 or more
- 10% off orders of $1,500 or more
Price Changes
All prices are subject to change without notice.